BEFORE YOU BEGIN

A few shared understandings.

Digital-book test service · Updated October 22, 2026.

Your book

MyMemory is operated by Al&Sha LLC, 500 4th St NW, Suite 102, PMB 2861, Albuquerque, NM 87102, United States. You can buy your book as a printed hardcover, which includes the PDF, or as a PDF on its own. The price shown at checkout, including shipping for a printed book, is the amount you authorize. Audio and photo restoration are not included. An optional silent photo slideshow is included only where offered.

Your content and permission

Only submit stories and images you have permission to use. You retain ownership of your content and allow us to process it to prepare and deliver the book and any slideshow you request. Do not submit unlawful content, infringe others’ rights, or use the service to impersonate someone. Writing assistance can make mistakes; you are responsible for reviewing the final wording, names, dates, photos, and layout.

Preview, approval, and delivery

Create and edit your draft for free. Review the watermarked PDF and approve that specific edition before paying by card through Stripe or with Bitcoin through our BTCPay Server. Cancel an open card checkout to edit it again. An open Bitcoin invoice must expire unpaid first. Bitcoin prices are set in USD, and partial, late or excess Bitcoin payments are reconciled manually. After your payment is confirmed, the approved PDF is available in My story and we send a private delivery link to the email given at checkout. For 90 days after purchase you can correct the text, photo captions and cover of your book up to five times at no extra charge; photos stay as purchased, and the originally purchased PDF remains available to download. After that, the purchased edition is final and later changes require a new book. A printed book is printed from the edition you approved at checkout: later corrections update your PDF, not a book that is already printed. We do not promise a particular page count: the length depends on the memories and photos you provide.

Printing and shipping

Printed books are made to order by our print partner, Lulu, and shipped to the address you give at checkout. Check that address carefully: we cannot redirect a book once it has shipped. Delivery times shown at checkout are estimates that include printing. Orders outside the United States may be charged import duties or taxes by the destination country, which are paid by the recipient. Because each book is personalized, we do not accept returns for a change of mind. If your book arrives damaged or misprinted, contact us within 30 days of delivery with a photo and we will reprint it at no cost. If a book is lost in transit, we will help trace it and reprint it once the carrier confirms the loss.

Access and storage

Save your private recovery file and download your PDF. Email access links expire after 72 hours and can be used once. Anyone holding an unused link or your recovery code can access the book. Restoring access in another browser replaces the previous browser’s access. Unpurchased drafts are kept for up to 90 days after their last saved change; purchased books are available for download for one year after payment. Downloaded copies remain yours to keep. See our privacy policy for deletion and backup details.

Problems with an order

If a download is missing, a file will not open, you were charged twice, or the delivered PDF differs from your approved preview, email [email protected] with your order reference. We will investigate and provide the missing delivery, correct the issue, or refund an undelivered or defective purchase as appropriate. Review your preview carefully before buying; personalized wording or layout you approved is not automatically grounds for a refund. This does not limit rights you may have under applicable law. Never email card details or your recovery code.